3/9/2023 0 Comments Lulu clothingI had an unsatisfactory exchange with customer service about how this is misleading and they basically said "thanks for your feedback <3 xo". Email communications I received from the company say that return shipping is free within 10 days, but apparently this does not include Canadians and I am on the hook for that as well. However, now that I need to return the dress, I am losing the shipping, duty and tax. I do not feel like this was made clear before I checked out, but very possible I just missed it. I was surprised when DHL was texting me asking for money and honestly thought it was spam. When you check out, the price that you pay at this point does not include the conversion (which could be expected), duty or tax. Now that I need to return the dress, I will be losing about $60.įirstly, note that the price you see on the website is in USD. A dress listed on the website as $89 ended up costing me $170 CAD. I would not recommend purchasing from this website if you are located in Canada. What kind of company treats their customers like this?! Now my wedding dress budget is even smaller than before and has been tarnished by this experience. I am so devestated as I had planned on using the money that they stole from me to buy my wedding dress. They refunded me with store credit which I do not want! It does not say on their website that items will not be accepted for a full refund. The kicker is I wasn't wearing makeup when I tried these dresses on and I do not even have a pet! This is obvious fraud. Also-why did I not get a refund for the other three dresses if only one of them has supposed hair and makeup on it. They sent me two photos of one dress crumpled up with pet hair and makeup on it, without any proof that this item is mine. Lulus claims they don't pass quality control because of pet hair and makeup (eerily similar to another reviewers post on a different website). All fit poorly and I immediately placed them undamaged back in the bags and returned them within the 10 day window. Terrible customer service and lies! I spent $400 on four wedding dresses to try on.
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